Return Policy

Return Policy - Change of Mind Returns

We strive to ensure your satisfaction with every purchase. We understand that sometimes, you may change your mind about a product. Therefore, we have outlined our policy regarding change of mind returns below:

1. Eligibility Criteria:

   • You may initiate a return within 14 days of receiving your order.
   • The item must be in pristine condition, with all original packaging . This includes ensuring that any package seals remain unbroken.
   • The product must be in a resalable condition, free from any damage.

2. Exclusions:

   • We regret that we cannot accept change of mind returns for items that come in sealed packages or boxes where the seals have been damaged or broken.

3. Return Shipping Responsibility:

   • You are responsible for the cost and risk associated with returning the goods, including the expense of return shipping. Please ensure that the item is securely packaged to prevent any damage during transit. If the item is not received by Australian Home Fitness, you will not be eligible for a return.

4. Refund Process:

   • A refund will be provided once the returned product is received and inspected to ensure it complies with the conditions outlined above.

5. Non-Compliance:

   • If the returned item fails to meet the requirements of this policy, you will be responsible for the cost of having the goods returned to your nominated address. 

 

We take pride in maintaining stringent quality control measures to ensure that all products meet our exacting standards. However, if, despite our efforts, you receive a faulty, damaged, or incorrect product, we are here to make things right. Please review our policy regarding incorrect or faulty goods below:

1. Notification and Return Initiation:

   • Upon discovering that you have received a faulty, damaged, or incorrect product, please contact us immediately to initiate the return process. 

2. Return Period:

   • We understand the urgency of rectifying such issues. Therefore, we request that you arrange the return delivery of the faulty, damaged, or incorrect product  within 30 days of receiving your order.

3. Refund or Exchange:

   • Upon receiving the returned item, we will promptly inspect it to verify the reported issue. Depending on your preference and product availability, you will be offered either a refund or an exchange for the faulty, damaged, or incorrect product..

4. Conditions of Return:

   • The returned product must be in its original condition with all original packaging . We reserve the right to deny a refund or exchange if the returned item does not meet these conditions.

5. Contact Us:

   • If you have any questions or need assistance with your return, please do not hesitate to reach out to our customer service team. We are committed to providing you with excellent support throughout the return process.

We apologize for any inconvenience caused by receiving incorrect or faulty goods and appreciate your cooperation in resolving the issue promptly. Your satisfaction is of utmost importance to us, and we are dedicated to ensuring a positive shopping experience with Kangaroo Fitnesss.

Thank you for your understanding and continued support.